Customer Support

Please fill out the information below so we can answer your needs as efficiently and accurately as possible.

Self-Service Tools and Online Resources

You are very important to us. We want to provide you with the insight and resources to help better inform you to make the right decisions regarding your collection system. If you don’t find it, Contact Us directly by phone or complete the Customer Support form. The ADS Customer Support group is always available to provide you with the specific information you need for any issue. 

PRISM Customer Support Tools

Contact Customer Support

The ADS Customer Support Center is available for support questions Monday through Friday from 8AM to 5PM Central Time.  When calling ADS Customer Support you will receive a tracking number as well as an email from our helpdesk software confirming the submission of your question to the Support Center.

Customer Support Center: Monday-Friday 8AM to 5PM Central Time

If you have a question regarding ADS products, services or software, please contact the Support Center via:

Phone: 877-237-9585 (toll free for U.S. customers);
256-430-6242 (outside the U.S.)

Fax: 256-430-6615