Configuration

Q1. How can a monitor be configured in Qstart to send out alarms?
A1. The monitor can be configured to send out alarms directly from the monitor.  Use the Notification device in Qstart.  Further information on how to configure this device is available in Qstart’s online help.

Q2. What is the lowest High level alarm that can be set?
A2. The High level alarm can be set to as low as 1 inch (25 mm) for the TRITON+ and 2 inches (50 mm) for the ECHO.

Q3. Does Qstart support the configuration of a Flow Loss alarm for TRITON+ monitors?
A3. No, the configuration of the Flow Loss alarm is not supported in Qstart.

Q4. Can a monitor be configured in Qstart to deliver data to ADS FlowView?
A4. Yes.  A monitor can be configured to deliver data to FlowView through the use of the Data Delivery device in Qstart.  For the TRITON+, first set the mode to FlowView and enter an interval for the data delivery.  Then enter the FlowView server IP address under the MLI device. For RainAlert III and ECHO, enter the FlowView server IP address in the Data Delivery device.  The server IP address is 64.14.232.177.

Q5. Can the monitor be configured in Qstart to deliver data simultaneously to an FTP server and FlowView?
A5. This is dependent on the monitor.  The TRITON+ can only deliver to one or the other.  FTP delivery will disable cryouts to FlowView.   RainAlert III and ECHO can be configured to deliver to both using the Data Delivery device in Qstart.

Q6. Can I simply state the FTP domain name for the FTP server rather than the whole numeric IP address?
A6. The ADS TRITON+ Verizon monitors require the numeric IP address rather than the domain name.  (For example: enter 166.154.105.25 rather than ftp.sample.com).  The non-Verizon TRITON+ monitors can be setup with just the domain name.

Q7. Do I have to create a folder on the FTP site for each monitor delivering data?
A7. If you specify a folder on the Data Delivery screen for FTP Setup 1 (and/or FTP Setup 2) and FTP Operations are not enabled, you must create the folder on the FTP prior to the monitor delivering data.  If no folder is specified, the data files will be delivered to the root directory.  If FTP Operations are enabled, Qstart will automatically create a sub-folder with the same name as the location in either the root folder or the folder specified in the Data Delivery device where file deliveries will be made.  Therefore, enter the name of the folder at the FTP site to which you want the monitor to upload the data.  The folder must exist on the FTP site prior to monitor activation.

Q8. The CSV files delivered to the FTP do not have the date/time in the same format as configured on my computer.  Why?
A8. This could be caused by an incorrect selection within the Settings dialog in Qstart.  Open the settings dialog and ensure that the Use ADS Dates for CSV option is not selected.  This will store the CSV data in the local Windows®-configured regional date format.

Q9. Why is the monitor unable to deliver files to the FTP server after configuration?
A9. There are several possible causes for the failure to deliver.  The folder name configured on the Data Delivery device cannot have spaces in the name.  For example, TRITON Folder will not work, but TRITON_Folder will work.  Verify that there are no spaces in the folder name and activate the monitor again to see if it successfully delivers files to the FTP server.  Other possibilities for this error could be that the FTP server is not configured to accept file delivery from the monitor’s IP address, or that the monitor is set to Active for the delivery mode and needs to be set to Passive in the Data Delivery device.  ADS recommends using the Passive delivery mode.

Q10. What is the difference between Active and Passive mode on the Data Delivery device in the FTP setup section?
A10. The Active mode allows the monitor to set the data channel (port) for the FTP server to use; in the Passive mode, the FTP server tells the monitor which port to send the data over.  Most servers are configured to accept data in the Passive mode only.  Therefore, ADS recommends using this mode unless the FTP server does not support it.

Q11. Can the monitor be configured in Qstart to deliver data via email?
A11. This is dependent on the monitor.  TRITON+ cannot; however, the last four readings are delivered as part of email text for daily check-ins and alarm notifications.  RainAlert III and ECHO can via the Notification page of the Advanced device.  Recipient 5 can be configured to receive data via email.

Q12. Can the monitor be setup to automatically accommodate Daylight Savings time?
A12. Yes. For the TRITON+, use the Daylight Saving Device to set the DST and Standard parameters.   The dates on the Daylight Saving Device need to be updated each year.  ADS recommends updating this device in January and reactivating each monitor.  For the RainAlert III and the ECHO, the Daylight Savings feature can be enabled through the Time Zone Device.  Once enabled, Daylight Saving time adjustment will be automatic for both the ECHO and the RainAlert III monitors.

Q13. Is there a limit on the length of the Location Name?
A13. A location name may be up to 19 characters in length.  Further, do not duplicate more than the first seven characters of another location’s name, unless the 8th or later character is followed by an underscore and a unique character(s).  For example, ADSECHO1 and ADSECHO2 will not work, but ADSECHO_1 and ADSECHO_2 will work.

Q14. Do I have to use Qstart to activate an ECHO monitor?
A14. Yes.

Q15. Do I have to use Qstart to activate a RainAlert III monitor?
A15. Yes.

Q16. Does Qstart run on a Windows 10 operating system?
A16. Yes.  Qstart runs on both Windows 10 and Windows 7 operating systems.

Q17. Where do I change the Modem Power settings?  I do not see “Power Savings” anymore?
A17. In Qstart 1.7, the name “Modem Power Configuration” replaced the name formerly displayed as “Power Savings.”  The feature is still accessed with the Advanced button while online with the monitor.

Q18. For TRITON+ monitors, I set the FlowView server IP address to receive Event cryouts under the MLI Device.  Where do I set the FlowView server IP address to receive Event cryouts for ECHO monitors?  I do not see the MLI Device.
A18. For ECHO and RainAlert III monitors, set the FlowView server IP address to receive event cryouts under the Data Delivery device.  If you only want alarming, turn the Normal and Fast interval both to Off.  If these are not turned to Off, the monitor will deliver data AND deliver event cryouts.

Q19. I am not sure I have a current LIF in Qstart.  Can I upload the one from the monitor?
A19. Yes, if you are confident the monitor has a correct Location Information File (LIF), connect to the monitor and select Upload under Functions.  Choose Update to download the Monitor LIF parameters to your computer.  To ensure another user does not overwrite the monitor information with their local parameters, activate the meter with Firmware version 6.12 or greater and Qstart version 1.7 or greater.

Q20. Can I set more than one Default location in Qstart?
A20. Yes, it is possible to create multiple Default locations within Qstart.  Further information on this topic can be found under “Creating a Template for New Locations” within the Qstart online help.

Q21. I want to deactivate a monitor in Qstart and cannot find a Deactivate button.  I only see an Activate button.  What do I do?
A21. Change the Sample Rate to 0 min and the Activate button in the Functions section changes to Deactivate.

Miscellaneous

Q22. How can ADS Customer Support be contacted?
A22. ADS Customer Support can be contacted through email at adssupportcenter@idexcorp.com, or by telephone at 1-877-237-9585 (for U.S. customers) or 256-430-6234 (for customers outside the U.S.).

Q23. Where can I find documentation for Qstart?
A23. Information on configuring monitors using Qstart can be found in the documentation on the Product Manuals page of the ADS Website.  The Qstart Online Help can be found by clicking Help under functions on the Qstart main screen.